Refund Policy

This policy covers digital products purchased directly from WAYPOINT Folio LLC at waypoint-rpg.com. For purchases from another retailer or a crowdfunding campaign, use that order’s support and refund process.

Contact info@waypoint-rpg.com within 30 calendar days of purchase if you bought the same product twice by mistake, received the wrong file, or cannot access or use the supplied files because of a technical problem. We will first offer the correct files or reasonable download support. If the problem remains unresolved, we will refund the affected purchase. Accidental duplicate purchases qualify for a refund of the duplicate charge.

If you change your mind before downloading, contact info@waypoint-rpg.com within 30 calendar days of purchase so we can review your request. Change-of-mind refunds after download are not normally available. This restriction does not apply to defective or misdescribed products or any refund you are entitled to by law.

Email info@waypoint-rpg.com with your order number, the email address used at checkout, the product name, and a short explanation. For a file problem, include the error message and the device or software you are using. Do not send payment-card details.

We will email you the outcome. Approved refunds are returned through the original payment method where possible. The time until the credit appears depends on the payment provider and your bank. If your purchase is refunded, stop using the refunded files and delete your copies, except where applicable law provides otherwise.

Nothing in this policy limits your statutory consumer rights. The 30-day request period does not shorten a longer period required by law.